Full Service Account Management

Full Service Account Management

Our dedicated Account Management team works with each customer to create a unique video library tailored specifically for the organization's intended audience to ensure an optimal user experience.  Our expertise includes pre and post production of video content, including all pre-work & planning for video shoots, editing, transcription and translation, and management of the portal construction process.  Customer work with an account manager to customize their portal with new & existing video content and all related documents, resources and graphics.

We have created a user-friendly online system for customer administrators to submit content and track the progress of each video to completion.  Our team provides superior service with the ultimate goal of creating a useful and effective end product—we know the importance of a strong launch and we are committed to working alongside our customers to launch their portals successfully. Post launch, we provide continued support including user management, portal and user maintenance, and detailed reporting and analytics.

Our main objectives include:

  • Customizing and branding our customer portals
  • Developing a library of video content
  • Obtaining supporting documentation
  • Launching a final product
  • Ongoing support, service and improvements
 

 “As an Account Manager, the biggest concern from customers is building content and adding tasks to their current workflow.  To their surprise, we do the “heavy lifting!”  We become a part of your team understanding your needs and working together to create a customized video library.  Our experienced and professional production team handles the set-up and filming from start to finish.  We work with you to gather supporting content which is normally already at your fingertips. Before you know it, your portal is ready for launch!”

Anne Smith
Operations Account Manager
True Stream Media

 

"I had the pleasure of working with True Stream Media on the production of a virtual surgeon training program.  The filming crew from True Stream Media was extremely professional throughout the filming of the procedure, making the surgeon and OR staff feel at ease.  Post-filming, the team remained very responsive to my questions and concerns, working with me to ensure we had the final product we wanted.   I would be happy to work with True Stream Media again to develop virtual surgeon programs that help educate our customers.”

Ammar Hasan
Senior LDRP Marketing/BD
Anterior & Motion Market
Medtronic Spine

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